What is Workware?

Workware is purpose-built software that you create by assembling existing components to support and enhance business processes. Rather than a specific product, it's a pragmatic approach to building internal tools that are precisely tailored to solve the specific challenges your team faces.

Key Characteristics of Workware

• Custom-built for specific needs: Unlike off-the-shelf solutions, workware is hand-crafted to deliver value to individuals in your organization, making their work more efficient.
• Right-sized for the problem: Workware focuses on addressing specific gaps and pain points rather than implementing comprehensive but bloated systems.
• Component-based: Built by connecting tools you already use like Slack, Google Docs, GitHub, spreadsheets through orchestration platforms like n8n or Zapier.
• Low-code focused: While some coding knowledge helps for customization and integration, you don't need to be a professional developer to create effective workware.

Why Build Workware?

Most companies operate with multiple software systems that don't always work together seamlessly. Instead of accepting these inefficiencies, workware empowers you to fill the gaps with tailored solutions. These custom integrations can automate manual tasks, improve communication between teams, and streamline workflows that currently require jumping between disconnected tools.

Examples of Workware in Action

• Engineering & Support Collaboration: A Slack bot that connects support and engineering teams for GitHub issue resolution, enabling seamless triaging, tracking, deployment updates, and customer communication.
• Document Automation: A form-to-database system that automatically generates and files documentation when specific conditions are met, eliminating manual paperwork.
• Customer Onboarding: A workflow that coordinates between your CRM, billing system, and email platform to ensure new customers are properly set up and welcomed.
• Custom Reporting: A data collection tool that pulls information from various sources to create dashboards tailored to your team's specific metrics and KPIs.
• Approval Management: A system that routes requests through appropriate approval chains and automatically implements changes once approved.

Who Can Build Workware?

Anyone responsible for business processes can create workware - whether you're in operations, support, product, or management. If you've ever thought "there must be a better way to do this," workware provides the approach and tools to build that better way yourself.

Today, it's easier than ever to build these custom tools thanks to low-code platforms and simple integration methods. This site is designed to help you get started with workware and serve as an ongoing resource as you create solutions that make your team's work more efficient and effective.